Terms and Conditions
These Terms and Conditions govern the use of lens4you.ca the “Site”. This Site is owned and operated by Lens4you. The Site is an e-commerce website.
By using this Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions at all times.
Eligibility
By using this Site and/or placing an order, you confirm that you are the age of majority in your province or territory of residence, or that you are using the Site with the consent and involvement of a parent or legal guardian.
Intellectual Property
All content published and made available on our Site is the property of Lens4you and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything else that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally and not for any illegal purpose. You also agree not to violate the intellectual property rights of the Site owners.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree that:
You are solely responsible for your account and for maintaining the security and privacy of your account, including any passwords or sensitive information associated with it; and
All personal information you provide to us through your account is accurate, truthful, and up to date, and you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you use our Site illegally or violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Contact lenses.
These Terms and Conditions apply to all goods displayed on our Site at the time you access it, including products listed as out of stock. All information, descriptions, and images that we provide about our goods are as accurate as possible. However, we cannot guarantee that all information, descriptions, or images are completely accurate. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order after your payment has already been processed, we will issue a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method to confirm receipt of any refund.
Prescription Requirement for Contact Lenses
Contact lenses are medical devices and should be purchased and used in accordance with a valid prescription from a licensed eye care professional. By ordering contact lenses on our Site, you confirm that any prescription details you provide are accurate and current, and that the products ordered are appropriate for you.
Payments
We accept the following payment methods on our Site:
Credit card;
PayPal; and
Debit.
When you provide us with your payment information, you authorize us to use and access the payment method you have selected. By providing your payment information, you authorize us to charge the amount due to that payment method.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered using the following method:
Standard delivery by post.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends or statutory holidays.
You may be required to pay delivery charges in addition to the price of the goods you purchase, where applicable.
You are required to provide us with a complete and accurate delivery address, including the recipient’s name. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of inaccurate or incomplete information provided by you.
Refunds
Refund requests must be made within 7 days of receiving the product.
Returns
Returns can be made by mail. To return a product by mail, please follow the procedure below:
Email us at support@lens4you.ca with your order number and the reason for the return.
Wait for return instructions and any return authorization details, if required.
For hygiene and safety reasons, contact lenses may only be eligible for return or refund if they are unopened, unused, and in their original sealed packaging, except where the items are defective, damaged on arrival, or incorrect.
Guarantees
The following guarantee applies to our Site:
Authentic products: We source our contact lenses from reputable suppliers.
Consumer Protection Law
Where the Consumer Protection Act or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.
These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and the applicable legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Lens4you, including our directors, officers, agents, employees, subsidiaries, and affiliates, will not be liable for any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site, you agree to indemnify and hold harmless Lens4you, including our directors, officers, agents, employees, subsidiaries, and affiliates, from any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Severability
If any provision of these Terms and Conditions is found to be inconsistent or invalid under applicable law, that provision will be deemed void and removed from these Terms and Conditions. All remaining provisions will continue to be valid and enforceable.
Changes
These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site or the way we expect users to behave on our Site.
We will notify users of changes to these Terms and Conditions by email or by posting a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
Our contact details are as follows:
You can also contact us through the feedback form available on our Site.
Effective Date: February 10, 2026